Iceman Group, a tale of tenacity

For Iceman Group, it all began when founder, Cindy Marshall, and her partner, Ron Inman, embarked from the United States en route to Australia in the 1980s.

Prior to their arrival in Queensland, Cindy and Ron were working at Thermo King in the US – Cindy was running the parts division of the business while Ron was a service technician, until they decided to have a crack at the game themselves. For Iceman, that date in the history books is 24 March 1984.

Cindy, according to the management team at Iceman, had a great reputation for being an innovator within the refrigerated road transport industry. Her love and passion for the industry is ultimately what gave Iceman its well-known motto of Australia’s ‘transport refrigeration experts’.

Although Cindy unfortunately passed in August 2017, her legacy lives on through Iceman’s committed management team who live and breathe the values she brought to Australia all those years ago.

“We’re still around, and that’s one of Iceman’s biggest highlights as we celebrate the milestone of four decades,” says Iceman Group National Workshop Supervisor/Technical Support, Billy Harkness. “Back in the day, we were up against the dealerships. We didn’t really have the advantage of selling brand-new refrigeration units so we used to mainly do maintenance and repairs. Towards the middle part of the 40 years, we started to refurbish our own units and then sell them out to the marketplace.”

Today, Iceman is based in every capital city with a major repair centre in Perth and four workshops in Brisbane, one in Cairns and three in Melbourne, along with a mobile trailer mechanical and refrigeration repair network throughout Sydney, Queensland, Perth, Darwin and Adelaide and subcontractor repairers in the wider outer country regions as well.

Iceman Group’s Murarrie, Queensland, facility. Image: Iceman Group.

Iceman Group Director, Robert Maguire, has been instrumental in this growth. He initially came across the company as a customer looking for a solution in the middle of the ‘90s, and since purchasing Iceman in 2017 with his business partner, Jason Murray, he led it through its national expansion from end to end and saw it shift from having a local subcontractor model to being a national company-owned business with various workshops.

“I had my own transport business at the time, and Iceman provided a solution that could service all brands,” he says. “It didn’t matter what make my fridge was, I could simply take it to them and they’d handle everything I needed.

“When we acquired Iceman, it had one facility in Brisbane and a mobile service truck in Townsville. Since then we’ve expanded significantly, establishing our own network in every capital city. My experience in the industry indicated that there was a strong need for a comprehensive, one-stop shop for all trailer repairs.”

In 2018, Iceman acquired Transport Innovators to complement its transport refrigeration network. This marked the beginning of a strategic shift and the launch of Iceman’s national expansion plan – a development that the management team believes Cindy would be immensely proud of today.

Iceman, through its branches in major capital cities, offers a comprehensive range of services including mechanical, body, smash and refrigeration repairs. As a one-stop shop, customers can drop off their vehicles at any of Iceman’s facilities where its technicians can access and review their entire vehicle service history from any location.

“We can access our management system to understand what was completed on a unit during its last service,” Robert says. “We can review detailed history reports and provide superior service, including warranty management, because we know specifics such as when the starter motor was fitted.”

Additionally, Iceman has started to manufacture refrigerated rigid bodies to meet its customers’ specifications. As Robert notes, this capability allows it to build custom units from the ground up, offering another advantage to those choosing Iceman for their needs.

Since Robert joined the business, he carefully selected his management team and workshop managers based on their extensive industry knowledge. Collectively, this group contains over 400 years of experience in transport and repairs.

Robert believes this wealth of experience has positioned Iceman strongly for the future, as the team has a deep understanding of both customer needs and the nuances of transport repair.

Looking ahead, he emphasises that Iceman’s primary focus will be on continuing to expand its network to support both new and existing customers.

“We also aim to improve turnaround times for equipment repairs,” Robert says. “By offering a one-stop shop approach, customers won’t have to rely on multiple repairers to get their vehicles back in service.”

As Iceman celebrates its achievements and adaptability, the management team credits much of its success to the loyal customers who have supported them over the years.

“The strength of our customers has enabled our growth,” Robert says. “But, without the skill and loyalty of our entire workforce around Australia, our progress would be greatly limited.”

Iceman Group has the ability to build custom refrigerated trailers to customer request. Image: Iceman Group.

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Three Finalists for the Craig Roseneder Award

The Australian Trucking Association has announced the three finalists for the Craig Roseneder Award to be presented at the upcoming TMC.

The award recognises technical and maintenance excellence in the trucking industry’s workshops and is part of the ATA’s National Trucking Industry Awards program. The winner will join an exclusive group of 25 trucking workshop legends.

The three finalists selected by a judging panel that included representatives from industry, regulators and the ATA’s Industry Technical Council are Chris Montgomery (CMV Truck & Bus, Derrimut, VIC), David Re (Nationwide Towing & Transport, Noble Park North, VIC) and John Jenkin (Tatiara Truck & Trailers, Bordertown, SA).

“Since 1998, the Craig Roseneder Award has honoured the professionalism and commitment of the men and women in Australia’s trucking workshops. Through their dedication to safety, training and excellence, our award winners have made an enormous contribution to our industry and Australia,” ATA Chair Mark Parry says.

“With their superb technical skills and great dedication, Chris, David and John have demonstrated that they are worthy finalists for the award.”

With more than 21 years at CMV Truck & Bus, Montgomery has a wealth of experience across technical and service roles.

He is an accredited Volvo Battery Electric Master Technician, which positions him at the forefront of the industry’s transition to electric vehicles. He played a pivotal role in securing CMV Truck & Bus dealerships as Volvo EV certified locations, from meeting the stringent certification requirements to ensuring the company is fully equipped to service and support the next generation of commercial vehicles.

Through his passion for safety and his involvement in the company’s Work Health and Safety Committee, Montgomery has contributed to CMV Truck & Bus’s safety culture ensuring a safer work environment for all employees.

David Re has built an impressive career at Nationwide Towing & Transport, where he has progressed from a tow truck driver to Fleet Manager. With a deep technical expertise, Re has played a pivotal role in advancing innovation and safety across Nationwide’s truck fleet and maintenance team. His contributions have set new benchmarks in fleet management and safety initiatives within the organisation.

As a dedicated mentor, he has been instrumental in guiding fleet technicians, fostering both team growth and individual success. His leadership has directly influenced the development of a highly skilled and cohesive maintenance team.

John Jenkin and his partner co-founded Tatiara Truck and Trailers four decades ago. Today, it is a reputable and diverse Australian workshop with 60 employees.

The business is recognised for attracting major dealerships like Cat, Cummins, Detroit, Perkins, Volvo, and Scania, and it serves as a Kenworth sub-dealer. The Tatiara team’s expertise includes general servicing, engine and gearbox work to brake overhauls, wheel alignments, engineering, tyre services, and a 24-hour breakdown service covering a 400km radius.

Jenkin’s commitment to his community includes building a training facility in collaboration with local schools, RTOs, and government bodies to create job opportunities for local youth.

This year’s award winner will receive a fully paid trip to attend the 2025 US Technology and Maintenance Council Annual Meeting and Transportation Technology Exhibition, to be held in Nashville, Tennessee from March 10-13, 2025, including full registration, return airfares, accommodation and $1,500 spending money.

The prize also includes complimentary registration to the 2025 Australian Trucking Association Technology and Maintenance Conference.

The winner will be announced on Tuesday October 22, 2024 at the Castrol Awards Dinner, to be held at Crown Aviary, Melbourne, as part of the 2024 Technology and Maintenance Conference.

The ATA will also present the Castrol Industry Achievement Award on the night. This award recognises technical innovation and achievement; the winner is selected from a range of exceptional people who do not need to nominate to be considered.

 

For more stories like ‘Three Finalists for the Craig Roseneder Award’ – see below

 

 

Three Finalists for the Craig Roseneder Award appeared first on Power Torque.

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Big issue out in the open – ‘Roads need to be suitable for trucks’

I love grabbing a hot cuppa and checking out the Big Rigs social media pages to see what readers are saying about the articles. My August piece on the National Roadworthiness Survey certainly stirred up some cranky comments!

The main takeaway was:

This issue is no longer hiding in the background; it’s front and centre.

Even the Victorian Farmers Federation is now loudly complaining about what truck drivers have been saying for years: roads need to be suitable for trucks.

It must be frustrating for an operator trying to run a safe and reliable transport business. How can you predict when the next trip will damage your vehicle, costing thousands in repairs, along with the time your truck is off the road and not earning? And that’s assuming you can find someone willing to endure the rough ride!

While I agree with the frustration, most of the social media comments seem focused on the NHVR.

We all know that the NHVR doesn’t build or manage roads, so we should be directing our complaints to local, state, and federal governments, as they’re responsible for the roads.

We can make our voices heard during elections, but isn’t there something the NHVR could do to address these concerns?

Yes, there is! I’m so glad you asked.

Instead of just slapping defects on trucks and shaking heads at their condition, why not come up with a solution that recognises the efforts operators are making to address these challenges?

Professional truck operators and drivers complete a pre-start check at the beginning of each shift or after a long rest.

They note what’s right or wrong, and whether something might need fixing soon. The pre-start check is an obvious tool (along with the visual inspection) the NHVR can use to see if an issue is new or if it’s been around for a while.

The improvement notice shouldn’t be used when a truck needs to be taken off the road. Image: NHVR

Here’s a solution – are you ready?

Let’s use improvement notices. Not defects, not fines, just simple improvement notices.

Improvement notices could be used for issues like:

• A new issue that’s just happened, but the truck is still safe to drive.

• An issue that’s getting worse, but the truck is still safe to drive.

• An issue outside the driver’s ability to inspect, but the truck is still safe to drive.

In all cases, the truck is safe to drive. The improvement notice shouldn’t be used when a truck needs to be taken off the road.

Once the issue is fixed, the notice no longer applies and you can drive the truck again, just like you can with a minor or self-clearing defect notice.

But unlike a minor defect notice, the truck doesn’t need to be inspected by someone else to confirm the repair. And unlike any defect notice, you don’t need to get it cleared.

You just keep a record of the fix – repair notes, invoices, or photos. If the regulator wants to check, they can stop the truck and look.

Someone might ask, “How will anyone know the notice no longer applies?” Simple – just look at the date on the improvement notice. If the issue is still there after the due date on the notice, then act. But let’s not settle for red tape processes that don’t improve road safety.

This solution acknowledges the professional processes in place without punishing operators for something that could be caused by bad roads.

Now, some of you might think it could be easy to cheat the system, and maybe it could, but surely, it’s a start.

The NHVR already uses improvement notices for off-road issues, so why not for this?

Running a trucking business is hard enough without worrying that your processes won’t be recognised by enforcement officers.

What’s the point of having a process if it’s ignored by those enforcing the laws?

It’s ridiculous to comply with the law on one hand and be told you’re not on the other, especially when you’re doing everything ‘reasonably practicable’ as required by that law.

Come on, NHVR, do better.

What’s the point of winning customer service awards if your customers on the road are suffering due to outdated processes that punish them for things beyond their control?

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#PicOfTheDay – Dave Hely

This great shot was snapped while rolling home empty with a mate from the Tumut Visy Mill.

We’ll choose a pic to appear in our Facebook cover slot, and will publish some of the best pics in our upcoming print edition of Big Rigs where you now also have a chance to win a $500 Shell Coles Express Gift Card.
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Truck parking in prime Queensland location

Located in the Brisbane suburb of Coopers Plains, within a busy transport hub, Gateway Property Services has 9000 square metres of vacant land available for truck, trailer and container parking and storage.

Easily accessible, it’s situated at 236 Musgrave Road, Coopers Plains.

“The site it very well located, approximately 10 kilometres from the Brisbane CBD,” said Bruce Grady, managing director at Gateway Property Services and the Bruce Grady Group. “The land is level cleared and drained, and located just off the main distribution road.”

Bruce says he decided to make the land available to transport operators following demand for the space. “There was a big truck centre adjacent to the land, so we’ve had trucks parking there before, we’ve had people in there manufacturing trailers and all sorts of things – so there was a lot of interest from transport operators,” he explained.

“You can’t park a truck on the street in Brisbane, so drivers are always looking for somewhere they can park. We even have interstate drivers who will stop here and park up for the night.

“I’ve accommodated transport operators as they’ve asked. There was one operator with 10 trucks here at one stage, so there’s definitely demand for it.

“And it’s not a long term lease, it’s all short term leases and we offer low rates too.”

The site also has security, outdoor lighting and 24-hour access.

For more information or to discuss the competitive rates on offer, please call Bruce Grady on 0408 595 554.

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#PicOfTheDay – Kimberley Milczarek

Kimberley Milczarek took this great pic of trucks ‘Lucy’ and ‘Molly’ awaiting 55 tonnes of grain.

We’ll choose a pic to appear in our Facebook cover slot, and will publish some of the best pics in our upcoming print edition of Big Rigs where you also have a chance to win a $500 Shell Coles Express Gift Card.
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The truckie with an interesting hobby

In decades of talking to truck drivers I have never met another with the hobby that Mackay-based driver Scott James enjoys.

“I make my own beef jerky from topside steak and always carry a bag of it in my cabin,” he said.

The 54-year-old truckie drives a Kenworth T610 for Lindsay Transport and was hooking up a trailer at the parking area of the BP Cluden when he stopped for a chat.

“I have bananas which after I change over at Mackay will be heading for Brisbane. I brought up Visy board,” he said.

Scott has been a truck driver for 35 years and loves working for Lindsay Transport, which he’s been with for a year.

For some years Scott had been an owner-operator based at Goulburn in NSW.

“The costs owner drivers have such as fuel are high, so it is good to work for a company,” he said.

I asked him the main reason he is such a happy driver. “Because I do the shuttle run between Mackay and Townsville and am home every night,” he said, adding that he also loves the Kenworth.

“It is almost new. Only a few months old and has an automatic gearbox and is powered by a 550hp motor,” Scott said.

He rates many parts of the Bruce Highway as the worst he gets along.

Before I left, Scott offered me a sample of his homemade beef jerky – how could I refuse?

The verdict is that it was delicious.

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The countdown to TMC

With just two weeks to go, its full steam ahead for the Technology and Maintenance Conference (TMC) which will be held at the Kangan Automotive Centre of Excellence in Docklands, Melbourne from October 21-23.

Sponsored by PACCAR Parts, the event is the trucking industry’s premier national gathering featuring truck service and maintenance professionals from fleet and workshop managers, technical regulators, mechanics and service technicians.

With over 24 sessions and hands-on workshops, TMC has secured an impressive lineup of over 40 speakers to share the latest industry insights, technology updates and best practices over two full conference days.

Check out the TMC Exhibitor area and interact with a diverse array of suppliers, manufacturers, telematics operators and industry professionals.

Find out more about the exhibitors on the TMC Exhibitor page (TMC Exhibitors | ATA (truck.net.au))

Other program highlights include:

PACCAR Parts Fun Night – Monday, October 21 (5.30-8.00pm)

The event is returning to the much-loved venue, the Fox Collection Classic Car Museum, promising a night to remember for all attendees.

Known for bringing together industry professionals in a relaxed and entertaining atmosphere, you’ll get to prove that your Scalextric slot car skills haven’t gone away – except this time it will be on a large-scale slot car track. There will be plenty of opportunities to win fantastic prizes, provided by the amazing sponsor PACCAR Parts.

The PACCAR Parts Fun Night returns to the much-loved venue, the Fox Collection Classic Car Museum. Image: ATA

Building connections for business success – Tuesday, October 22

Developing deep connections and partnerships with suppliers and customers is a key to doing business in the trucking industry. How we used to connect with people is very different to the way it’s done today, with technology playing a huge role. How do we strike the right balance between new age digital connections and old school personal relationships for business success? Join PACCAR Australia Managing Director Damian Smethurst for this thought-provoking keynote, which will also include an update on the state of the industry.

Truck and trailer driver assistance technology and braking – Tuesday, October 22

Join TMC for workshop and live demonstration sessions, such as this one.

Gain a comprehensive overview of the latest safety and electronic systems for heavy vehicles and trailers, available from factory or through aftermarket fitment.

Witness a live demonstration featuring a vehicle and road train trailer electronic braking setup, showcasing best practices for achieving optimal braking compatibility – a TMC first!

It’s Here – the Technical Q&A – Wednesday, October 23

TMC’s signature session – the Technical Q&A – is back for 2024.

If you have questions about defect notices, compliance, or vehicle standards, be sure to submit them in advance. Our panel of judges will address your inquiries and provide valuable insights.

Hosted by Rachel Michaud from Knorr-Bremse, the panel will include—

• the director of the NHVR’s Central Region, Brett Patterson

• the NHVR’s director of policy implementation, Peter Austin, and

• the workshop manager at Herb Blanchard Haulage, Chris Blanchard,

EBS maintenance from compressor to wheel end – Wednesday, October 23

Shane Pendergast from Air Brake Systems, will lead this ground floor workshop by reviewing EBS maintenance issues all the way from the compressor to the wheel ends, with topics including—

• the importance of having a good compressor that supplies clean air

• service intervals for brake valves

• adjusting brake components, and

• the value of regular roller brake testing.

Smart OBM – Productivity, Safety and Sustainability – Wednesday, October 23

Join representatives from Teletrac Navman, Airtec, TCA and Air Brake Systems for a discussion on smart OBM. Discover how regulatory telematics, Smart OBM and TEBS technology are improving both productivity and safety outcomes industry wide and how this data is critical to measuring and managing CO2 emissions to meet your sustainability goals.

Check out the full program line-up at https://truck.net.au/tmc/.

Whether you’re planning to attend just for the day, get the new Fun Night +One day combination pass or keen on a full 3-day conference experience, secure your ticket today.

To book, click here. Ticket sales close on Sunday, October 13.

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Work begins on $19 million electric truck charging hub in Sydney

A new $19 million truck charging hub is being constructed in the Sydney suburb of Mascot.

Global fleet electrification specialist Zenobē will own and operate the site and the trucks, which will be leased to Woolworths under an Australian-first electric vehicle as a service business model for trucks.

The charging hub will include 22 dual port chargers integrated with smart charging software and a stationary battery mode from second-life EV batteries.

Australian Renewable Energy Agency (ARENA), has committed $8.5 million to the project from the Driving the Nation Fund.

ARENA CEO Darren Miller said, “This Australian first project is showing the heavy transport sector how electrification can be integrated into their existing business models and drive down the high emissions from transporting goods our roads.

“As customers become more used to having their groceries delivered, it makes sense to find renewable energy solutions to do so.”

“Transport plays a vital role in Australia’s economy and contributes to 20 per cent of emissions. ARENA is excited to fund projects like this finding solutions to the problem.”

The EV project includes a brand-new $19 million charging hub and leasing of 60 BEV trucks to Woolworths supermarket for its grocery home delivery fleet. The site will also have the capacity to accommodate additional BEV trucks to create a multi-user facility.

Woolworths plans to make its entire fleet of home delivery trucks 100 per cent electric by 2030.

Zenobē founder and director, Nicholas Beatty, added, “Green finance is key to unlocking flagship projects like this, accelerating the decarbonisation of transport. Collaboration remains key and, together with ARENA and Woolworths, we are showing that the truck sector can electrify today.”

Zenobē Australia New Zealand country director Gareth Ridge commented: “We are thrilled to utilise the ARENA Driving the Nation Fund to work alongside Woolworths in deploying an Australian first electric vehicle as a service (EVaaS) charging hub model. The funding will enable us to set a new standard for truck fleet electrification both in the region and in the wider industry.

“This will create another blueprint for what is possible, this time in large-scale heavy vehicle fleet electrification, following the success in establishing the Leichhardt Next Generation Bus depot. The project is another step forward in realising our goal of making clean power accessible and efficient for major operators.”

ARENA has previously worked with Zenobē on the $37.2 million ‘Next Generation Electric Bus Depot’ in Leichardt, NSW, where ARENA provided a $5 million grant in 2021.

Zenobē expects work on the charging hub to be completed in early 2025.

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Gorski expands into Queensland market

As Gorski Engineering tips closer and closer to its 50th year of business the excitement in the air is palpable.

Since 1975 the Melbourne-based manufacturer has sent tens of thousands of tipper trucks and trailers out into the transport wild.

It’s distinctive red, black, and yellow branding can found on trailers, mudguards, hats, hoodies and stubby coolers — a brand built strong through decades spent in the pursuit of excellence in product and customer service.

With Gorski Engineering trailers rolling out across the country the business has set its sights on the expansion of its footprint to bring Gorski’s exceptional service and skills closer to the clients it serves in each state.

The first step on the next 50 years of the Gorski Engineering story will take place on October 1 at 10/6 Quinns Hill Road in Stapylton, Queensland.

This will be the site of Gorski Engineering’s Queensland sales and service centre.

Just to the east of the Pacific Motorway, half-way between Brisbane and the Gold Coast, the site will be home to a large warehouse and service centre, featuring around 10 examples of Gorski Engineering’s latest trailers, and access to experienced engineering staff capable of diagnosing and fixing any issues that may arise.

For Gorski Engineering’s general manager Paul Baker, it’s an exciting next step on the journey of business growth.

“We’ve been in production for 50 years in Melbourne, and it is time to open the next phase of the company. By 2028, we will be looking at being at least in another state after Queensland. So that’s a pipeline,” Paul says.

Gorski Engineering’s tipping bodies and quad dog tipping trailers are in high demand. Image: Gorski

Heading north to fly the flag for the business is 18-year Gorski Engineering veteran Alex Powell, who kickstarted his career in manufacturing as an apprentice boilermaker in the Melbourne factory back in about 2006.

Paul says Alex’s knowledge of Gorski Engineering runs deep and it is hoped having him as the key contact for dealerships and customers in the Queensland region will further enhance service levels in the state.

He says Alex is not just a part of the team but is part of the Gorski family –  “so who better to sell and support our brand”.

“While we will still manufacture in Melbourne, Alex will be there for aftersales or technical support, and we’ll also have a full range of spare parts and inventory as well as one of all of our ready-to-go trailers in stock in Queensland as well,” he says.

“In this industry, time is money, and if our customers are off the road, they’re not making money. It’s about getting people, working, and getting them on the road and making sure that they’re operating at maximum capacity.”

Paul says the expansion also represents a big investment by the 100 per cent family-owned business and reflects its owners’ determination to continue to build on the strong foundations of its founders.

As for why Queensland, Gorski Engineering see plenty of opportunity there.

“We are seeing a big demand for Queensland. It a growing market and with the Olympics coming up in 2032, there’s going to be a lot of infrastructure happening within that region,” Paul says.

“The market is heading that way too, with a few of our Victorian customers making the trek up north.”

When asked about current market trends, Paul says the Hardox® truck and four-axle quad dog set up has seen a resurgence lately, and the forthcoming grain season had seen a ramping up on interest in aluminium grain tippers.

While the decision is yet to be made on which state after Queensland – one thing is clear, Gorski Engineering is determined to provide its customers with the best service and support it possibly can and willing to invest in its own future to make that possible. 

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