Industry News

Australian teams reach VISTA semi-finals

Four Australian teams have qualified for the semi-finals of the Volvo International Service Training Award (VISTA).

The international competition open to all Service Market professionals within the Volvo Trucks’ and Volvo Buses’ global service network marked its return in 2022 after a string of COVID-related cancellations in recent years.

Currently it is regarded as the world’s largest competition for Service Market personnel.

This year 84 teams from Australia and 22 teams from New Zealand signed up to enter VISTA.

Teams competed in two theory rounds and a pit-stop challenge for the chance to make it to the semi-finals.

A pair of teams from VCV Sydney Prestons, one from CMV Derrimut and one from VCV Brisbane North made the Australian semi-finals, while teams from Truck Stop Lower Hutt and Whangarei will represent New Zealand.

“For everyone who takes part, there are opportunities to learn with your colleagues and be a part of a winning team,” says Martin Merrick, President & CEO of Volvo Group Australia.

VISTA is considered a unique training platform as it provides an opportunity for VGA staff at its dealerships to expand their knowledge and skills, according to Richard Singer, Volvo Group Australia VP Services and Retail, while highlighting the importance of working as a team.

“I think the importance Volvo places on the VISTA competition is reflective of the company’s attitude towards the training and development of our staff,” he said.

“We really see the training and development of our staff as an investment – into the satisfaction of both our staff and ultimately, our customers.”

A total of 5130 training hours were achieved​ across all of the VGA teams in its dealer network this year.

With the outlook on overseas travel still somewhat uncertain, this year Volvo Group Australia will bring the semi-final teams to Brisbane to compete in the world-wide digital semi-final.

The teams will get to experience the Australian home of Volvo Trucks, culminating in a Gala dinner where the winner who will head to the world finals in Gothenburg in September will be announced.

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