Ahead of International Women’s Day on 8 March, CouriersPlease is celebrating the success of women in leadership and franchisee roles.
CouriersPlease prides itself on a supportive culture, diverse team and a high-performing female workforce throughout its 40-year history.
The company’s senior leadership team comprises 62 per cent women, an increase from the 50 per cent that represented the team in early 2022.
Female franchise territory managers are also well-represented at CouriersPlease, with 36 per cent of those roles being held by women. These roles work directly with franchise partners, working alongside them, as well as supporting and overseeing them.
CouriersPlease COO, Janine Zammit, was appointed to the role in October 2022 and has spent more than 20-years driving success and sustainable growth for companies in the finance and logistics industries.
Zammit has extensive experience in senior leadership, operational excellence and strategic planning roles. In her previous positions at Commonwealth Bank, Citibank and Prosegur, she led the companies through transformational change, innovation and expansion into new markets.
In her Sydney-based role at CouriersPlease, Zammit will drive efficiency and create a seamless experience for customers and employees. She is also driving the company’s commitment to sustainability and seeking opportunities for its franchise partners to grow profitable businesses.
Zammit said the support and nurturing of women at CouriersPlease is inherent.
“A dedication to bringing and supporting women in the industry permeates across our company and starts at the top with our senior leadership team,” she said.
“Thanks to our hardworking staff and support from our CEOs, past and present, women are present in every facet of the company which, in turn, encourages other women to enter the industry and build their career.”
Shannon Menzies is one of CouriersPlease’s longest-serving team members, having joined the company as a relief driver nearly two decades ago before starting her business as a franchise partner 13 years ago.
Since starting as a Franchise Partner, Menzies has maintained her run in Brisbane’s Salisbury and Robertson as a one-woman business, and completes more than 100 daily deliveries to industrial, commercial and residential areas. She delivers on behalf of small businesses and large corporations, such as Kmart, and family-owned national business Richmond Wheels.
“I’ve been in the transport and logistics industry for my entire career, as I love of driving, physically active work and the outdoors,” she said.
“I also love connecting with people in the community I service, and building strong relationships.”
Brisbane-based Franchise Territory Manager, Jasmin Ginn, manages a fleet of 28 franchise partners and depot staff.
Ginn joined CouriersPlease more than a decade ago as a customer service agent, before becoming one of the company’s most dedicated and successful Franchise Territory Managers in 2017.
Ginn has achieved numerous successes in her role, including being awarded Singapore Post Best Ambassador of the Year in 2019.
Adelaide-based Franchise Partner, Carolyn Van DeLeur, joined CouriersPlease as a relief driver five years ago, before purchasing her first territory as a franchise partner in 2021.
“I was drawn to CouriersPlease by my love of the outdoors and I absolutely love my job as a Franchise Partner,” she said.
“My ultimate goal is to continue doing this until I retire.”
Since starting her business, Van DeLeur has seen an exponential growth in parcel volumes and now delivers to 140-190 customers a day across several Adelaide suburbs, including Blakeview, Evanston South and Elizabeth.
CouriersPlease Head of People and Culture, Hannah Dunlop, recently accepted the role after more than two years at the company as a Human Resources Business Partner and Acting Head of People and Culture.
Dunlop has been in the transport and logistics industry for her entire career and is the youngest team member at CouriersPlease to hold a senior leadership position, at age 28. In her role, Hannah leads a team of four and last year was instrumental in hiring women in key roles, supporting the company’s CEO to find key talent.
“Throughout my career at CouriersPlease, I’ve also helped initiate programs that have equally benefitted both men and women, including our graduate program in 2021,” she said.
“I designed and implemented the program, which saw two operational graduates join the team, both of which remain in permanent positions at the company.
“I was also involved in the launch of our company intranet, One Place, which contains valuable resources and information for our staff, including a Mental Health Hub, with key advice to keep employees happy and healthy.”
This year, Dunlop will also play a key role in implementing a learning management system – an online platform that will provide key information and advice to Franchise Partners, encouraging them to invest in their own self-development and upskilling.
Dunlop grew her profile as a key industry and HR thought leader, delivering presentations at two Franchise Council of Australia events in 2022, including a panel on recruitment at the Victoria Chapter Breakfast and a panel on upskilling and building a learning culture at the Franchising and Small Business Summit.
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