FedEx has become the first and only global end-to-end transportation and logistics service provider to earn the prestigious ISO 9001 global certification for 30 consecutive years – a status that has reportedly never been achieved before in the entire transport industry.
This prestigious certification underscores FedEx’s unwavering commitment to quality and operational excellence, highlighting its dedication to consistently delivering top-notch service to customers worldwide.
ISO 9001 is the world’s most recognised quality management standard which helps organisations improve their performance, meet customer expectations and demonstrate their commitment to quality. It was designed to help organisations ensure that they meet the needs of customers and other stakeholders while complying with statutory and regulatory requirements related to a product or service, and it is also the most widely used quality management standard in the world.
Benefits of obtaining ISO 9001 certification include increased customer trust and satisfaction, sound quality control processes, cost savings, productivity gains and culture of continuous improvement.
That being said, ISO 9001 certification demonstrates an organisation’s commitment to consistently delivering high-quality products and services, and is a clear indicator of operational excellence. As a result, the certification reinforces FedEx’s longstanding dedication to quality and customer satisfaction.
The consolidation of the certifications held by legacy FedEx Express, FedExGround and FedEx Services into a single global certification simplifies processes, enhances operational efficiency and ensures a unified approach to quality management across the entire organisation.
“We are incredibly proud to have achieved this global ISO 9001 certification,” said FedEx Chief Transformation Officer, Sriram Krishnasamy. “This recognition is a testament to the hard work and dedication of our team members around the world who are committed to delivering exceptional service to our customers every day.
“It also reflects our unwavering commitment to continuous improvement and operational excellence.”
A FedEx truck in Melbourne. Image: jixiang/stock.adobe.com.The ISO 9001 certification was awarded by LRQA, a leading global assurance partner with over 61,000 clients globally – only 0.7 per cent of which have received similar 30-year certification.
The certification was awarded following a complex assessment conducted over two months of auditing, underscoring the magnitude of this accomplishment.
“LRQA is committed to shaping a better future for our clients, our people, our communities and our planet through risk management, so we are particularly proud to partner with FedEx who shares that passion and dedication,” said LRQA Director of Global Accounts, Kunden Dhillon. “Maintaining compliance with the international standard for quality management over 30 years is a truly significant feat, and we offer our sincere congratulations to the team.
“They have demonstrated market-leading dedication to reducing operational risks and driving business performance, going beyond compliance to competitive edge.”
According to LRQA, the advantages of ISO 9001 are fairly substantial as the certification ensures products and services meet consistent quality standards while also promoting efficiency by streamlining processes, reducing waste and improving resource management.
For FedEx, this certification underscores the company’s prime position in the global logistics and transportation industry, reinforcing its reputation as a reliable and trusted partner.
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services, and with an annual revenue of $88 billion, the company offers integrated business solutions utilising its flexible, efficient and intelligent global network.
As FedEx continues to innovate and evolve, the global ISO 9001 certification will serve as a cornerstone of its quality management system, supporting the company’s mission to connect people and possibilities around the world responsibly and resourcefully.
This latest development follows the opening of FedEx’s new state-of-the-art sortation and distribution facility in Coffs Harbour, New South Wales, in August last year. Upon opening the location, the company claimed it would support economic growth in the region as well as small and medium businesses looking to expand their domestic and international reach.
The facility spans over 2,400 square metres and is equipped with advanced material handling and sortation technology to safely and efficiently sort up to 1,300 packages per hour.
Strategically located near the Pacific Highway, it has been providing FedEx with easy access for express pick-up and delivery services across Coffs Harbour and surrounding areas, including Grafton to the north and Eungai Creek to the south.
It also serves as a domestic and international collection point, providing seamless end-to-end transportation services for local importers and exporters.
FedEx’s Coffs Harbour, New South Wales, facility. Image: FedEx.The post FedEx achieves 30th ISO 9001 certification in a row appeared first on Trailer Magazine.