Industry News

Isuzu invigorates service agreement suite

Isuzu Australia Limited (IAL) has announced the rollout of its latest aftersales product, Isuzu Essentials.

In addition to the launch of Isuzu Essentials, the remaining service agreement structure has been reimagined, with new naming conventions replacing the former Isuzu Priority framework.

Isuzu service agreements are now available in four guises, including three levels of monthly payment plans and the new upfront payment option, Isuzu Essentials.

The plans are:

· Isuzu Essentials (new product)

· Isuzu Essentials Plus (formerly Isuzu Priority One)

· Isuzu Total (formerly Isuzu Priority Total)

· Isuzu Heritage (name unchanged)

The new Isuzu Essentials service agreement product is available throughout the Isuzu dealer network and is aimed at first time or returning Isuzu truck customers purchasing new vehicles.

According to IAL, the product is offered by way of an affordable and predictable upfront payment and covers the first three regular services up to 36 months or 60,000km, whichever occurs first.

It is described as an additional service agreement plan and comes with the guarantee that all work is completed by Isuzu-trained technicians.

IAL’s National Service Manager, Brett Stewart, said the new product strengthens Isuzu’s existing suite, offering customers more options for a stress-free ownership experience.

“We recently completed a review of our service agreement offering and made some changes based on customer and dealer network feedback,” said Stewart.

“We’ve seized the opportunity to introduce Isuzu Essentials as a no fuss, stress-free option for customers buying new Isuzu trucks. It represents excellent value for owners who are keen to reduce their downtime, bolster productivity and retain resale value.

“Our new Isuzu Essentials package is designed to take the stress out of scheduling and budgeting for those first three critical years of truck servicing,” he said.

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