Industry News

NTI expands national authorised repairer network

Australian transport and logistics insurance specialist, NTI, has expanded its national authorised repairer network by introducing new local repairers.

NTI Chief People & Operations Officer, Kerrie Challenor, said introducing a new tier of repairers means increased capability to support more customers in getting their businesses back up and running, faster.

“Our addition of local repairers, alongside our existing premium repairers, answers the demand we’ve seen from customers for smaller, less technical or specialised repair jobs in nearby locations,” said Challenor.

“There are similarities between premium and local repairers – such as automatic authorisation to begin repairs, an annual review to ensure they comply with our stringent criteria, a lifetime guarantee on repairs, and access to genuine parts through NTI’s internal parts purchasing team, just to name a few.

“The difference is in specialisation and technical expertise. Our premium repairers specialise in major mechanical and structural repairs, along with vehicle recovery for heavy vehicles, trailers and equipment.”

Challenor said local repairers are often well-known and respected workshops in their communities and have a reputation for delivering top-quality repairs for trucks and equipment.

“NTI is proud to support these local businesses,” said Challenor – adding that customers will now have even more options when choosing a repairer.

“Our role is to support Australian industry and businesses by providing access to experienced and quality repairers, while also helping to make these repairers more accessible to customers,” she said.

Recently NTI has on-boarded numerous premium and local repairers, indicating there is no slowing down for the transport and logistics industry following the peak of COVID-19 in 2020.

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