Specialist insurance provider NTI launched its new and dedicated Trailer Repairer Network in July 2024, enhancing the support and service offering it provides to its customers.
NTI has partnered with trailer Original Equipment Manufacturers (OEMs) such as Vawdrey, MaxiTRANS, GLT and Southern Cross Transport Equipment Group, with plans to include additional OEMs in the near future.
As Adam Craft, national manager of repairer networks at NTI, explained, “For customers requiring trailer repairs, we wanted to provide the same level of service and experience they receive when they go to a repairer in our network for their truck or prime mover.
“If they weren’t using one of our existing premium repairers that already had capabilities to repair trailers, they’d have to go to a trailer repairer, get a quote and go from there.”
NTI first introduced its Premium Repairer Network in 2004, setting unprecedented standards for heavy vehicle repairs.
Over the past 20 years, this network has expanded across Australia, specialising in comprehensive crash repairs such as structural, mechanical and panel repairs.
These repairers are given automatic authorisation from NTI to begin repairs immediately, to help get customers back on the road sooner.
NTI’s standards are regularly reviewed and updated with input from the NTI Premium Repairer Network to ensure customers’ vehicles are back on the road faster while maintaining high standards.
NTI’s repairer network offering has continued to grow and evolve over time. With the increase in insured rigid trucks, the company identified a gap in smaller truck repairs with low severity damage and, in 2020, launched the Local Repairer Network, which now numbers 40 repair shops nationally, strategically located in transport hubs and regional centres across Australia.
Building on that, in 2022, NTI entered into a strategic partnership with the AMA Group to establish the Light Vehicle Repair Network, providing customers with access to over 85 repair shops nationally.
Now with the launch of the Trailer Repairer Network, NTI extends its offering even further. Just a few months since being launched, the Trailer Repairer Network has already grown to 34 trailer repairers. That includes numerous NTI premium repairers that have trailer repair facilities, along with trailer OEMs.
A demonstration session held in Adelaide.“Whether it’s our local, premium or light vehicle repairer network, NTI has high standards that repairers need to meet. We’ve set those same high standards for the trailer network,” revealed Adam.
“NTI has worked with trailer OEMs and other trailer repairers right across the nation to understand the requirements. In order to become part of our Trailer Repairer Network, they need to have the staff, equipment, processes and facilities to make sure they meet all of our high standards.
“Firstly, this ensures they can repair the trailer safely; and secondly, they can repair it quickly, getting our customers back on the road.”
Currently, there are repairers within NTI’s Trailer Repairer Network located in Victoria, New South Wales, Queensland, South Australia, Western Australia and Tasmania – with a high concentration on the east coast.
As Adam explained, “We’ve started on the east coast to get the ball rolling. Now that we’ve ticked all the boxes and have all of these trailer OEMS in the east, we are looking to replicate that in other states.
“We are looking particularly at South Australia and Western Australia – and are speaking with a number of trailer manufacturers in those states. We’re targeting trailer OEMs that have the ability to repair as well.
“NTI is currently in talks with several major trailer manufacturers to get them on board. We’re currently going through all the checks. We have the same high standards for our Trailer Repairer Network as we have for our other repairer networks.
“By the end of the year, our intent is to extent our Trailer Repairer Network right across Australia.”
For more information on the Trailer Repairer Network, please visit nti.com.au/claims/nti-authorised-repair-network/trailer-repairer.
[signup]
The post NTI launches Trailer Repairer Network appeared first on Big Rigs.