Industry News

Scania appoints new Dandenong Branch manager

A new Branch Manager has been named by Scania at its company-owned sales and service dealership in Greens Road, Dandenong.

Brendan Fulton has commenced in the role at the dealership which is one of three owned and operated by Scania in Victoria, and one of nine nationwide.

With experience in aftersales customer service in the passenger car business and a background as a diesel technician, Fulton will focus on internal teambuilding

Fulton, who started out in heavy vehicles with William Adams, is pleased to be back in the commercial vehicle industry, especially with a brand like Scania.

“I like to lead teams from the front and to encourage them to be honest and upfront with our customers. I understand very clearly that uptime is vital in trucking because our customers’ livelihoods depend on their trucks being on the road,” he said.

“My aim is for the Dandenong Branch staff to strive to exceed customer expectations in terms of service — not just speed of service but quality of service, and we have already made some changes within the branch to deliver on this,” said Fulton.

According to Fulton, much time has been invested into improving the working environment with particular attention devoted to planning more flexible shift patterns to provie a more attractive workplace.

“No customer wants their truck off the road, and unplanned breakdowns are the bane of their business lives, so we are positioning ourselves to be more responsive to their moment of need, when their truck arrives in our workshop needing urgent attention,” he said.

Scania is at present upping its commitment to hiring apprentices and qualified technicians.

The company is also increasing its presence in the loose engine and genset markets.

“This presents a wonderful element of variety to our work and helps in creating a workplace that is rewarding and stimulating. You can be working on a customer’s truck, trailers or bus today and travelling to a marina to service our engines in a pilot boat tomorrow,” said Fulton.

“Given the revolution in truck technology underway at present, there are many opportunities for dual trade technicians in heavy vehicle workshops, so the demand for skilled diesel technicians with electrical expertise has never been higher, and Scania is supporting our search for these technicians of the future.”

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