Scania Australia has completed a national program to ensure each of its technicians is fully qualified and compliant with state and national certification for the jobs they undertake.
All have access, according to Scania, to the special tools, vehicle data, service manuals and training that allow them to diagnose and service Scania trucks, buses and engines better than anyone else.
“Scania is a premium brand and as such our customers should feel confident that we always have suitably qualified staff working on their vehicles – from Scania product knowledge, legal and National Heavy Vehicle Regulator (NHVR) compliance perspectives,” said Patrik Tharna Scania Australia Director of After Sales.
“Over the past 24 months, Scania has invested heavily to ensure all our technicians have the relevant industry accredited qualifications required to perform a wide range of tasks,” he said.
“We introduced a special training program to upskill technicians who were restricted in terms of what their qualifications allowed them to do.”
Tharna said there are legal requirements and ramifications if an unqualified technician works on a vehicle which is later involved in an incident while in service.
“Many of our larger fleet customers, who are required to ensure that they have suitably qualified repairers and technicians working on their vehicles under the NHVR, do check this with us, and we are happy to provide these guarantees,” said Tharna.
Scania Australia Workshop Performance Manager, Mathew Wyatt, reiterated that the company has set an extremely high standard.
“We reviewed each of our 150 technicians nationwide and if they had an older qualification or we thought there may be a gap, then we have upskilled them to meet the latest formal qualifications,” said Wyatt.
“This is especially the case where we have acquired technicians new to Scania with a light vehicle background, who have the technical knowledge and experience, but may have been lacking the formal qualification or certification.”